Frequently Asked Questions

Ambition 24hours Home Care Services FAQ 

Q: How do I request home care services? 

A: Simply contact us via phone, WhatsApp, or email. Our friendly advisors will guide you through the process and provide an overview of the care options available.

Q: What qualifications do your agency staff have? 

A: All our agency staff are fully trained and vetted, background-checked, and committed to providing compassionate and professional care. 

Q: Can I change my care plan if my needs change? 

A: Yes, we provide ongoing support and regular check-ins to ensure your care plan continues to meet your needs. We can adjust the care plan as necessary. 

Q: Do you offer 24/7 care?

A: Yes, we offer 24/7 availability for post-operative care, live-in care, and other services to ensure you receive continuous support. 

Q: How do you handle medical aid claims?

A: We assist with medical aid claims to ensure you receive the necessary coverage for your care. As a registered provider, we make the process as seamless as possible. 

Q: Can care be provided on a short-term or temporary basis?

A: Yes, we offer flexible care solutions, including short-term or respite care to support recovery, provide relief for family caregivers, or cover temporary needs. 

Q: Will I have the same carer or nurse every day? 

A: We strive to provide consistency in care by matching clients with regular carers whenever possible. This helps build trust and comfort. 

Q: What areas do you cover? 

A: Ambition 24hours provides home care services across various regions in South Africa. Contact us to make arrangements for care in your area. 

Q: How quickly can care start? 

A: We aim to respond to all enquiries promptly. Care can begin virtually, and in many cases, we arrange care to begin within 24 to 48 hours in your home depending on the complexity of the care required. 

Q: Is home care more affordable than staying in a care facility? 

A: Home care can often be a more cost-effective and personalised alternative to residential care, especially for those who prefer the comfort of familiar surroundings. 

Q: What kind of home care services do you provide? 

  • Frail/Elderly Care 

  • Dementia Care 

  • Post-operative Care 

  • Disability Care 

  • Palliative Care 

  • Complex Care

Still have questions?

If you didn’t find the answer you were looking for, our team is here to help. Contact Ambition Hours today, and we’ll be happy to provide the information and guidance you need to make informed care decisions.