Social Workers

Navigating Social Work Support in South Africa 

Feeling overwhelmed? Social workers are here to empower individuals, families, and communities across South Africa. This guide provides a roadmap to finding the right social worker for your needs, along with information on how to contact them and what services they offer.

Government Resources for Social Worker Services 

Department of Social Development (DSD) is the go-to for many seeking social work support. Contact your local DSD office or call their national helpline: 

Remember, each province has its own DSD contact number. Check their website for details. 

Don't Forget Your Local Municipality: They may have a social services department offering additional support options. 

Facing Gender-Based Violence (GBV)? Help is available:

  • Toll-Free Helpline: 0800 428 428 

  • USSD Code: Dial 1207867# 

  • Skype: @helpmegbv 

  • SMS Line: Send a message to 31531 

Beyond Government Support

Non-Governmental Organizations (NGOs): Many NGOs offer free or subsidised social work services. 

  • Use online directories like to find them in your area. 

  • Local community centres and churches can also connect you with relevant NGOs. 

Private Practice Social Workers: Looking for a specific service? A private practice social worker may be the answer. 

  • Search online directories for local options. 

  • The South African Association of Social Workers in Private Practice (SAASWIPP) or The South African Council for Social Service Professions (SACSSP/Council) can provide referrals. 

  • Hospitals and Clinics: Many healthcare facilities have social workers on staff who can offer support and guidance. 

What is a Social Worker? 

Social workers are qualified professionals dedicated to helping individuals, families, and communities overcome challenges and improve their well-being. They work in various settings, including: 

  • Government agencies 

  • Non-profit organisations 

  • Private practice 

What Services Do Social Workers Provide? 

Social workers offer a variety of services, including: 

  • Counselling and therapy: Assisting individuals and families in navigating emotional and psychological challenges. 

  • Social work assessments: Evaluating needs and circumstances to determine the most suitable services. 

  • Case management: Coordinating resources and services for individuals and families. 

  • Advocacy: Representing individuals to guarantee their rights are protected. 

  • Community development: Working with communities to improve social and economic conditions. 

Are Social Workers Free? 

Social work services through government-funded programs are generally free. However, some exceptions may apply: 

  • Availability and options may be limited in rural areas compared to urban centres. 

  • Specialised services, even through government channels, can sometimes have a fee. 

  • Specific circumstances may impact access to free services. 

Remember: Always inquire about fees and service availability when contacting a social worker or organisation. 

We hope this guide equips you to find the right social worker for your needs. They're here to support you, so don't hesitate to reach out! 

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